Outstanding effectiveness in everyday business situations is not a given for most people or companies: a small investment in the right kind of training for people in any role can make a huge difference to the performance of the whole business.
We’ll work with you to identify your people development needs, and create bespoke training with measurable results.
BUSINESS COMMUNICATION SKILLS
- Persuasion & influencing
- Planning and running effective business meetings
- Body language & behaviour
NEGOTIATION SKILLS
- Principles of Negotiation
- Understanding buyer/vendor motivations
- Competitive situations & strategies
BUSINESS PRESENTATION SKILLS
- Telling a compelling, connected and interactive story
- Relating to the audience’s own business issues and expectations
- Involving and controlling all types of audiences, including sceptical and challenging ones
TELEPHONE SKILLS
- Essentials of verbal communication styles
- Representing your company’s best image
- Getting the most from inbound enquiries
OUTSTANDING CUSTOMER SERVICE
- Principles of world-class service
- Understanding customer psychology
- Diagnosing rational and emotional needs
TIME & TASK MANAGEMENT
- Analysing your weekly workload
- Pinpointing the time eroders
- Defining work goals
MAKING THE RIGHT IMPACT
- Understanding emotional and rational needs
- Analysing emotional responses and their triggers
- Body language – especially business etiquette
STRATEGIC RELATIONSHIP MANAGEMENT
- Understanding the wider strategic business context
- Setting clear relationship goals
- Planning the essential research
