This workshop develops your teams’ planning and analytical business skills in the context of managing complex customer, supplier and partner relationships with a strategic focus.

We will facilitate your people in analysing market and account-specific business issues, trends and opportunities and then developing compelling value propositions that will be effective in influencing Board-level decisions. 

What we cover:

  • Understanding the wider strategic business context
  • Setting clear relationship goals
  • Planning the essential research
  • Analysing the quality & types of enterprise relationships
  • Building a networking strategy
  • De-risking the relationship: handling vulnerabilities and remedies
  • Business opportunity ‘GAP’ analysis
  • Essential organisational and communication skills
Outstanding Customer Service