sales_graphGreat team management isn’t about systems, processes, policies or data. It’s about communicating with people: setting clear and credible expectations for behaviour and activity, and then helping people to achieve them. Every team can move from ‘acceptable’ performance to sustained high performance with the right management approach and styles.

This intensive, interactive programme distils the very best 21st-century performance management techniques into a practical set of communication skills, tools and planning aids which managers can put into action with immediate results.


What we cover:

  • Identifying and adapting Management Styles
  • Understanding Communication Styles
  • Understanding individual motivations
  • Goal Setting
  • Analysing individual accountability metrics & KPIs
  • Developing assessment tools
  • 1:1 Performance Review techniques
  • Coaching Styles and Techniques
  • Handling conflict & discontent
  • Using Rewards & Incentives
  • Penalties & Repercussions
  • People Development planning
  • Organisation & Environment