Face of young charming confident woman with headset

This foundation skills workshop can be adapted for any team in your business that needs to improve their use of the telephone, for example, in customer service roles, sales roles, supplier engagement roles or handling inbound and outbound reception traffic.

Making best use of the telephone as a proactive business tool, and maximising personal impact can improve the image of your business, and drive better relationships and results.

What we cover:

  • Essentials of verbal communication styles
  • Representing your company’s best image
  • Getting the most from inbound enquiries
  • Telephone manner and etiquette
  • Building rapport and trust
  • Handling difficult conversations
  • Using voicemail effectively
  • Key questioning & listening skills