LEADERSHIP & MANAGEMENT SKILLSOutstanding effectiveness in everyday business situations is not a given for most people or companies: a small investment in the right kind of training for people in any role can make a huge difference to the performance of the whole business.

We’ll work with you to identify your people development needs, and create bespoke training with measurable results.

 

 

 

Business Communication Skills

  • Persuasion & influencing
  • Planning and running effective business meetings
  • Body language & behaviour

 

Negotiation Skills

  • Principles of Negotiation
  • Understanding buyer/vendor motivations
  • Competitive situations & strategies

 

Business Presentation Skills

  • Telling a compelling, connected and interactive story
  • Relating to the audience’s own business issues and expectations
  • Involving and controlling all types of audiences, including sceptical and challenging ones

 

Telephone Skills

  • Essentials of verbal communication styles
  • Representing your company’s best image
  • Getting the most from inbound enquiries

 

Outstanding Customer Service

  • Principles of world-class service
  • Understanding customer psychology
  • Diagnosing rational and emotional needs

 

Time & Task Management

  • Analysing your weekly workload
  • Pinpointing the time eroders
  • Defining work goals

 

Making the Right Impact

  • Understanding emotional and rational needs
  • Analysing emotional responses and their triggers
  • Body language – especially business etiquette

 

Strategic Relationship Management

  • Understanding the wider strategic business context
  • Setting clear relationship goals
  • Planning the essential research